You drive to the grocery store, buy a stack of gift cards for your referral rewards program, and then head to the post office to mail them out individually. Sounds like a tedious process for something that could be easily automated, right?
When trying to encourage employee referrals, whether in-house or at a staffing agency, the focus should remain on finding qualified candidates for the right position and not on driving around town for gift cards.
But that’s exactly what the team did at Inova Staffing, an agency built to connect job seekers and businesses. It’s no surprise, then, that they were looking to streamline their incentives process for employee referrals.
READ MORE: 7 Reasons Your Staffing Agency Should Use Virtual Gift Cards to Pay Referral Bonuses
Inova Staffing runs an employee referral program to thank those who submit a potential candidate. The team used to run out to a grocery store or a gas station every time they wanted to fulfill a reward.
“We had to keep up with all of those referrals on a piece of paper and write it on the calendar when we needed gift cards,” says Regina Lias, the Administrative Account Assistant at Inova Staffing. “It was hard, trying to track all the gift cards.”
Plus, when a referral was made from a non-Inova Staffing employee, there was another layer of difficulty trying to compensate them. Lias describes the whole process as “kind of a pain.”
To reduce the growing frustration, Inova Staffing needed a complete solution. They turned to the BHN Rewards integration with Staffing Referrals. Now the team can incentivize employee referrals without all the manual work and stress.
The integration makes it easier to identify who gets the referral bonus and gives the senders full visibility in the BHN Rewards platform, creating a much more efficient flow than before.
With this new, easier system, Inova Staffing team members can simply add the employee who made the referral and know the incentive will be delivered on time.
Lias and her accounting team confirms that all the rewards are sent directly in BHN Rewards. “It’s pretty smooth,” she adds. “The minute we hit the button in Staffing Referrals, it integrates into BHN Rewards, instantly.”
While the Inova Staffing recruiters add the employees who have earned an incentive, the accounting team is responsible for the most important part – funds.
Through the BHN Rewards integration, they have much more oversight on who received a reward, for how much, and when it was delivered. The ability to quickly track the reward status “makes it so much easier,” says Payroll Benefits Administrator Tracy Melchiori.
Plus, the time spent in the BHN Rewards platform is minimal. To keep things simple, they have one rewards campaign set to pay out at variable sums. As Inova Staffing has learned, the BHN Rewards platform can be adapted to fit your needs, no matter how straightforward or complex your program is.
“The BHN Rewards platform is very easy to navigate and learn,” says Lias. Any issues are cleared up quickly, too: “When we ask a question, we get an answer.”
Another benefit of BHN Rewards’ digital delivery is that anyone who makes a referral can get a gift card, whether they are on Inova Staffing’s payroll or not. This has streamlined their process significantly.
Plus, there’s more accuracy. Employees can trust that when they make a referral, they’ll be compensated appropriately and in a timely manner. The accounting team even sees recipients claiming rewards within hours of delivery.
That accuracy and “people getting their reward in a good time frame” — instantly, as opposed to the previous lag time of up to a few weeks — are Lias’ favorite parts of BHN Rewards, which has made the process smoother for both sender and recipient.
Ready to see how BHN Rewards can simplify your referral rewards program? Request a demo now!
Chelsea is a multifaceted marketer with nearly 10 years of experience spanning strategy development, product marketing, and content. She now focuses on customer engagement and success.
Chelsea is a multifaceted marketer with nearly 10 years of experience spanning strategy development, product marketing, and content. She now focuses on customer engagement and success.
